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learn the fundamentals of operating an efficient and effective property!

Certified Manager of Housing (CMH) teaches the key concepts and skills needed to operate multi-family housing at the site level. Featuring the NCHM Housing Management Performance Model, a proven system for measuring and improving operating results, CMH will guide you through operating at maximum efficiency in all areas of property management. CMH is great for the new site-level manager and the seasoned vet, providing both a “nuts and bolts” approach as well as deeper dives into the inner-workings of a site. From decision-making to team leadership and interpersonal skills, CMH provides staff with all the insights they need to run a successful property for their organization and their residents.

What you’ll learn:

The essential performance outcomes that determine property success

Refined over nearly forty years, NCHM’s Property Scoreboard outlines the key outcomes that determine the success of a rental community in four functional areas: occupancy management, community management, maintenance management and financial management. Participants are taught the meaning of important outcome measures such as occupancy rates, vacancy loss, turnover rate, turnaround time, and maintenance work order performance and productivity.


How to identify and solve problems impeding property success

Participants learn how to diagnose the underlying cause of property performance issues and zero in on corrective measures utilizing NCHM’s time-tested, systematic process. Our simple to use, yet profoundly effective, tools empower managers to take action that has a real impact on bottom-line objectives.


How individual management styles impact operational effectiveness

Participants not only learn about the business of property management, they learn about themselves; how their individual strengths and leadership styles can be used more effectively and how they can increase their own productivity.


How to develop and lead a high-performing staff

Successful site-level management requires a team effort and the manager is the leader of that team. Whether a staff is small or large, a manager must know how to create the kind of commitment and cooperation that is essential if the team is to be effective. CMH shows participants how to be better team leaders and better supervisors, how to confront difficult situations, and how to inspire others to greater levels of performance.

Who Should Attend:

Site-level managers and assistant managers; regional property managers; asset managers; regulators; and others with an interest in the details of property operations and driving bottom-line performance

Training Location:

Tulsa Housing Authority

415 E. Independence St.

Tulsa, OK 74106

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